We want you to be able to try Aegus with confidence. This policy explains when refunds are available and how to request one.
If you are a new subscriber and request a refund within 14 days of your first payment, we will refund that payment in full. Just email support@theaegus.com from the address on your account.
Renewal payments (any monthly billing period after your first, including automatic renewals) are non-refundable. To avoid being charged for a renewal, cancel before your renewal date — you'll keep access through the end of the period you've already paid for.
You can cancel at any time to stop future renewals. Cancellation takes effect at the end of your current paid period, and you retain access until then. To cancel, contact support@theaegus.com or use the subscription-management link provided by our payment provider in your receipt emails.
Approved refunds are returned to your original payment method by our payment provider (the merchant of record). It may take a few business days for the refund to appear, depending on your bank or card issuer.
Purchases are processed by our payment provider acting as merchant of record, and are subject to their buyer terms. Consumers have a statutory right to cancel a purchase within 14 days of the transaction and receive a refund, in line with those terms. Nothing in this policy limits that right — where our terms and the payment provider's buyer terms differ, the terms more favourable to you apply.
We may decline refund requests that fall outside this policy, or where we detect abuse of the guarantee (for example, repeated subscribe-and-refund activity). Where required by law, you may have additional rights that this policy does not limit.
Refund questions or requests: support@theaegus.com.